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Options to Fit Any Organization

Our Managed Service options provide comprehensive administration and support of your most critical Oracle Applications and Database systems. Choose from day to day ad hoc services when you need them or complete system management in our state of the art hosting facility. Our solutions are scalable to your business needs and budget requirements.

Choose the outsourcing services that are a good fit for your company:

Remote Managed Services

If your company is looking for an expert IT solution, at a fixed monthly cost, our Remote Managed Services can meet your needs. Through our best practices, we are able to provide Oracle Applications and Technology database and network administration as well as 24×7 end user support– all delivered remotely.

Managed Hosting

With BizTech’s managed hosting, we’ll be your full service IT solution with access to the most qualified experts in the Oracle industry. You’ll receive data security in a state of the art hosting facility, 24x7x365 support, and proven ITIL best practices in IT management. You won’t need to worry about any additional fees or unpredictable expenses. We’ll manage your infrastructure so you can focus on growing your business.

System Monitoring

BizTech’s live experts proactively monitor your infrastructure 24×7 providing immediate notification of any potential system threats. Performance can be tracked and compared to historical data.

Backup and Recovery

To ensure your files are available when you need them most, BizTech provides a nightly, online backup of your environment to a standard location on a disk.

Functional & Technology Support

Maximize the productivity of your end users with BizTech’s full time functional and technology support services. Our services include acting as the customer liaison with software vendors for problem resolution, diagnosing functional or technology problems, and providing training materials and documentation to new users.

Application Administration & Management

Our team of Oracle experts will implement and maintain applications in a configuration designed to meet each customer’s specific needs. Our application administrators work closely with the database and operating system administrators to proactively monitor, tune and configure each system to ensure optimal performance.

Environment Clone

This option offers an image copy of the application and technology files and suggested configuration changes.

Software Setup

Our software set up service will establish the code structure to enable administration and maintenance of the software which the customer already owns. BizTech will establish three separate environments for production and non-production purposes. This allows BizTech to validate software changes prior to implementing in the live environment.

End User Support

BizTech’s Oracle experts can be available on-site in your environment, as well as off site using remote tools to provide support for your end users. We provide desk top support for customers in any region with 24×7 access to meet the needs of your organization.

Incident Recovery and Data Restoration

BizTech’s recovery and restoration services assure our customers’ data and systems environment are protected and recoverable in the instance of disaster. BizTech can help to develop a recovery and restoration plan and provide a replicated hot site.

24x7x365 Support and System Monitoring

Our 24x7x365 support provides peace of mind knowing that your environment is watched and supported around the clock.

These support services include:

  • Call-logging, triage and call-management services
  • Establishing customer-defined escalation procedures
  • Monitoring and troubleshooting jobs
  • Providing detailed, monthly call reports and analysis
  • Creating and modifying user IDs
  • Stopping runaway or hung processes (database, application specific, printer, O/S, etc.)
  • Assisting callers with software navigation and use

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