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CRM
Nucleus Research Places Two Oracle CRM Products in the Leaders Quadrant
Date: December 21st, 2012
Categories: CRM On Demand, Fusion Applications, Oracle CRM On Demand
Nucleus Research places Oracle CRM On Demand and Oracle Fusion CRM in the leaders quadrant in its second half 2012 CRM Value Matrix.
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Oracle OpenWorld 2012 CRM Recap – Fusion CRM Roadmap
Date: November 1st, 2012
Categories: Fusion Applications
There was a lot of buzz at Oracle OpenWorld this year about cloud computing and Fusion CRM. To recap, Oracle Fusion CRM is available today (and has been for a while), and many exciting new features are planned over the next few product iterations.
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Social Media & Information Supply Chain
Date: October 26th, 2012
Categories: CRM On Demand, Fusion Applications
As the responsibilities of Sales, Marketing, and Service departments grow to include monitoring what goes on in the social media space, the challenge of "how" intensifies, especially since human resource expenditures are constrained. One way companies are improving their listening skills is by building connectors into the social media space. The organization is evolving its approach to better customer service. Oracle with its suite of Cloud Applications is paving the way.
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Oracle OpenWorld 2012 CRM Recap – CRM On Demand Product Roadmap 2012+
Date: October 11th, 2012
Categories: CRM On Demand, Oracle CRM On Demand
Exciting news from Oracle OpenWorld on the Product Roadmap for CRM On Demand over the next few releases.
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A Tale of Two Implementations
Date: September 10th, 2012
Categories: Fusion Applications, Oracle CRM On Demand
When it comes to implementing a business solution, it is not only critical to pick the correct tool but also the correct project leadership and implementation partner. Of the two tales represented here, the one succeeded for the following reasons: There was a high degree of executive buy in; The project was organized and targeted; The Subject Matter Experts (SMEs) were the experts; and The team had selected a more integrated solution.
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Oracle Expands its Cloud with Purchase of Involver
Date: July 11th, 2012
Categories: CRM On Demand, Fusion Applications
Oracle announced today that it agreed to purchase Involver, a provider of social media software tools
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Oracle Buys Vitrue
Date: June 25th, 2012
Categories: CRM On Demand
Oracle has entered into an agreement to acquire Vitrue, a leading cloud-based social marketing and engagement platform that enables marketers to centrally create, publish, moderate, manage, measure and report on their social marketing campagns and activities on social media platforms such as Facebook, Twitter, YouTube and Google+.
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Oracle CRM On Demand Release 20 Readiness Series – Territory Management
Date: February 28th, 2012
Categories: Oracle CRM On Demand
The first installment in BizTech's Oracle CRM On Demand Release 20 Readiness Series provides an overview of the Territory Management and Access Control enhancements.The key areas of investment by Oracle Product Management in Release 20 for Territory Management are:
• New record ownership modes
• The ability to set a Primary book
• Effective dating for Account Books and Contact Books for Territory Realignments
• Import enhancements related to books
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Oracle Buys RightNow Technologies
Date: October 24th, 2011
Categories: Oracle CRM On Demand
Oracle agrees to purchase RightNow Technologies, a provider of SaaS-based call center automation, sales force automation (SFA) and customer relationship management (CRM) services, for $1.5 billion.
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Oracle CRM On Demand Release 20 Product Highlights
Date: October 12th, 2011
Categories: Oracle CRM On Demand
Product highlights from the Oracle CRM On Demand Statement of Direction for Release 20
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