CRM

Fusion CRM – Gain Visibility

Author: David Emr Date: May 10th, 2012
Categories: Fusion Applications, Oracle CRM On Demand

Fusion CRM was built on a foundation that facilitates instant visibility across platforms. Where many solutions include mobility and extensibility as an afterthought, Fusion CRM was designed with the mobile sales professional in mind. This approach  

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Oracle CRM On Demand Release 20 Readiness Series – Territory Management

Author: Stephen_Frizzola Date: February 28th, 2012
Categories: Oracle CRM On Demand

The first installment in BizTech's Oracle CRM On Demand Release 20 Readiness Series provides an overview of the Territory Management and Access Control enhancements.The key areas of investment by Oracle Product Management in Release 20 for Territory Management are: • New record ownership modes • The ability to set a Primary book • Effective dating for Account Books and Contact Books for Territory Realignments • Import enhancements related to books 

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Oracle Buys RightNow Technologies

Author: Stephen_Frizzola Date: October 24th, 2011
Categories: Oracle CRM On Demand

Oracle agrees to purchase RightNow Technologies, a provider of SaaS-based call center automation, sales force automation (SFA) and customer relationship management (CRM) services, for $1.5 billion.  

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Oracle CRM On Demand Release 20 Product Highlights

Author: Stephen_Frizzola Date: October 12th, 2011
Categories: Oracle CRM On Demand

Product highlights from the Oracle CRM On Demand Statement of Direction for Release 20 

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Oracle Open World 2011 – CRM Sessions to Watch

Author: Stephen_Frizzola Date: September 19th, 2011
Categories: Oracle CRM On Demand

Oracle Open World 2011 – CRM Sessions to Watch 

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How to set up Single Sign On from CRM on Demand to EBS

Author: Jonathan LeBlanc Date: September 1st, 2011
Categories: Oracle CRM On Demand

While SSO remains a crucial part of our daily multiple application access, we need to decide which type of SSO Implementation is best suited for our company. Depending on whether your Organization is a Call Center (where agents need to pull all Customer Information including last bill payment, government information to authorize the party, maintain conversation history), Finance Industry (Enterprise Business Suite, Quotes need to be integrated yet loosely coupled with CRM On Demand) to get the forecasts, accurate and timely opportunity details, leads and contacts, we can implement SSO using different Implementation strategies. SSO can be implemented for various industries including medical for concurrent access of critical applications.

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Oracle CRM On Demand Release 19 Readiness Series – Web Services Enhancements

Author: Stephen_Frizzola Date: August 22nd, 2011
Categories: Oracle CRM On Demand

The sixth installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the web services enhancements.  

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Oracle CRM On Demand Release 19 Readiness Series – Analytics Enhancements

Author: Stephen_Frizzola Date: August 19th, 2011
Categories: Oracle CRM On Demand

The fifth installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the reporting and analytics enhancements. 

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Overview of Single-Sign On for CRM On Demand Integration

Author: Jonathan LeBlanc Date: August 11th, 2011
Categories: Oracle CRM On Demand

There are many ways to implement SSO in your organization and have critical business applications with various authentication mechanisms integrate using a single nuclei. Authentication, Authorization, Entitlement and Federation activities are carried out by SSO software developed by keeping in mind the transparency, disparate identity repositories, varied platforms, web applications and servers and yet a strong security component to keep organization in loop securely.

Security Component which enables Single-Sign On typically utilized Active Directory (Microsoft Active Directory/ LDAP/ repositories/Oracle UCM or a Databases in some scenarios) where credentials can be centralized and stored in a single place from where it can be fetched to authenticate various applications. When external applications are identified as being within Circle of Trust using various authentication mechanisms, they are entrusted to access information from CRM On Demand and vice-versa.

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Oracle Buys InQuira

Author: Stephen_Frizzola Date: July 28th, 2011
Categories: Oracle CRM On Demand

Oracle announced that it has entered into an agreement to acquire InQuira, a leading provider of best-in-class service knowledge management software that supports web self-service and agent-assisted service. 

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