Featured Bloggers
Stephen Frizzola
Steve has more than eighteen years of business application experience in Customer Relationship Management (CRM), Sales Force Automation (SFA), Marketing Automation, Customer Service, Data Quality Management (DQM), Enterprise Resource Planning (ERP) and database software products. Steve has a unique understanding of the CRM industry, having extensive experience with a variety of CRM software solutions while working in both the business and IT functions for a large multi-national corporation in various capacities including: end user, super user, and administrator. Over the last eight years as CRM Practice Director at BizTech, Steve has assisted over forty clients maximize their investments in Oracle CRM applications as a lead implementation consultant, solution architect and project manager. Steve earned a Bachelor of Science in Business Administration (Finance) from Bryant University, and a Master of Science in Information Technology from the University of Maryland, University College.
Oracle CRM On Demand Release 20 Readiness Series – Territory Management
Date: February 28th, 2012
Categories: Oracle CRM On Demand
The first installment in BizTech's Oracle CRM On Demand Release 20 Readiness Series provides an overview of the Territory Management and Access Control enhancements.The key areas of investment by Oracle Product Management in Release 20 for Territory Management are:
• New record ownership modes
• The ability to set a Primary book
• Effective dating for Account Books and Contact Books for Territory Realignments
• Import enhancements related to books
» Read More
Oracle Buys RightNow Technologies
Date: October 24th, 2011
Categories: Oracle CRM On Demand
Oracle agrees to purchase RightNow Technologies, a provider of SaaS-based call center automation, sales force automation (SFA) and customer relationship management (CRM) services, for $1.5 billion.
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Oracle CRM On Demand Release 20 Product Highlights
Date: October 12th, 2011
Categories: Oracle CRM On Demand
Product highlights from the Oracle CRM On Demand Statement of Direction for Release 20
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Oracle Open World 2011 – CRM Sessions to Watch
Date: September 19th, 2011
Categories: Oracle CRM On Demand
Oracle Open World 2011 – CRM Sessions to Watch
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Oracle CRM On Demand Release 19 Readiness Series – Web Services Enhancements
Date: August 22nd, 2011
Categories: Oracle CRM On Demand
The sixth installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the web services enhancements.
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Oracle CRM On Demand Release 19 Readiness Series – Analytics Enhancements
Date: August 19th, 2011
Categories: Oracle CRM On Demand
The fifth installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the reporting and analytics enhancements.
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Oracle Buys InQuira
Date: July 28th, 2011
Categories: Oracle CRM On Demand
Oracle announced that it has entered into an agreement to acquire InQuira, a leading provider of best-in-class service knowledge management software that supports web self-service and agent-assisted service.
» Read More
Oracle CRM On Demand Release 19 Readiness Series – Client Side Extensions
Date: July 27th, 2011
Categories: Oracle CRM On Demand
The fourth installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the client side extensions functionality added for Oracle CRM On Demand.
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Oracle CRM On Demand Release 19 Readiness Series – Usability Enhancements
Date: July 19th, 2011
Categories: Oracle CRM On Demand
The third installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of some of the usability enhancements for Oracle CRM On Demand.
» Read More
Oracle CRM On Demand Release 19 Readiness Series – Next Generation Mobile
Date: June 29th, 2011
Categories: Oracle CRM On Demand
The second installment in BizTech's Oracle CRM On Demand Release 19 Readiness Series provides an overview of the next generation of mobile technologies for Oracle CRM On Demand: iPad support, Oracle Fusion Mobile, and Oracle iSales.
» Read More
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