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Andy Avery
Andy Avery has more than 10 years experience as a supply chain practitioner and Oracle Applications implementation specialist. Andy was promoted to Director of the Supply Chain Practice in 2010. He is responsible for full project life cycle implementation activities including design, solutions architecture, implementation, project management, and post implementation support. Andy's core competencies are in the Oracle order to cash modules including Order Management, Shipping Execution, Inventory, Advanced Pricing, Bills of Material, Service Contracts, and Install Base. Andy’s expertise also includes an in-depth knowledge of the Oracle Applications specifically the design, testing, implementation, and training of i-Store, Quoting Sales Manager, Quoting HTML, Configurator, Telesales, i-Procurement, Purchasing, Cost Management, Workflow, Approvals Management Engine, Customers Online, Advanced Supply Chain Planning, TeleService, Field Service, Accounts Receivable, Payables, and Discoverer. Andy has a wealth of experience across many industries allowing him to exhibit a multitude of consulting and educational expertise in supply chain management.
Enabling Service Items to be Sold via Configurator in Oracle i-Store
Date: April 13th, 2011
Categories: Oracle Application Services
One of my clients had a large Oracle Order to Cash footprint, where they were utilizing Configurator in both i-Store and in Order Management. One of the integral parts of the guided selling process was to configure the products that the customer would be shopping for, but to also sell service at the same time to cover those products purchased.As it turned out, the Oracle functionality is not the same for configuring products with service in i-Store as it is in Order Management.
In Order Management you can configure products with service items directly in the Configurator and the process works seamlessly. Although in i-Store, you can only configure products and cannot actually configure the associated service at the same time. This was a shock to the client because it was not consistent. According to Oracle’s intended functionality, service items are able to be manually added to the shopping cart in i-Store, but only after the fact and not within the actual Configurator session. As a result, the guided selling process was not seamless, manual steps would need to be performed, and the business could not require that mandatory service be sold in i-Store.
Client Justification:
The client maintained that the expected functionality would be that the i-Store Configurator functionality would emulate what is available in Order Management and ultimately decided to customize the process to achieve the desired functionality.The goal was to eliminate the possibility for mistakes and foregone revenue and to utilize the Oracle Configurator rules engine and enable the guided configuration process to provide a simple user interface for customers.
Limitations of Oracle Configurator:
During our initial discovery and testing of Service Contracts integration with i-Store and Configurator, we ran into this significant limitation.
After opening a Service Request with Oracle Support and subsequently speaking with the Oracle i-Store and Configurator development teams, we came to this conclusion. This conclusion was that Oracle Inventory items with service enabled attributes cannot be used in the Oracle Configurator runtime session within Oracle i-Store.
This limitation in Oracle occurs within the entire Order Capture (ASO) process, which includes i-Store, Quoting Sales Manager, and Quoting HTML.
Welcome to The Oracle Supply Chain Management Blog!
Date: March 22nd, 2011
Categories: E-Business Suite
Over the last 10 years as a supply chain practitioner and implementer of Oracle applications, I have worked in many different industries, successfully implemented many Oracle modules, and deployed elaborate footprints and customizations throughout multiple versions of Oracle’s e-Business Suite.
As an overarching goal of this blog, I intend to share implementation expertise, tricks, customizations, integration techniques, known Oracle pitfalls, viable work-a-rounds, Oracle presentations, white papers, and a glimpse into why BizTech’s supply chain management practice is in the upper echelon of what we do.
Cloud Computing CRM Managed Services OBIEE 11g Oracle-Essbase Oracle Business Intelligence Oracle EBS R12 Oracle Financials Oracle Hyperion Financial Management Oracle Hyperion Planning R12 Upgrades Supply Chain
