Through years of industry and product experience our Practice Directors are experts in their respective areas. Practice Directors partner with our clients throughout their implementation or service delivery to ensure individual client goals are met and your experience with BizTech is a success.
With more than 15 years experience working with Oracle technologies, Jonathan has worked on more than 40 successful implementations within the manufacturing, financial services, healthcare, aerospace and defense, education, non-profit, telecommunications and criminal court sectors. Jonathan serves as the Director of Oracle Application Technical Services at BizTech focused on the development of WRICE (workflows, reports, integrations, conversions and extensions) components following the principles of Oracle’s AIM methodology. Jonathan’s specific areas of expertise include Oracle Applications release 10.7, 11.0.x, 11i, and 12 (AR, AP, GL, CE, FA, PO, Inv, BOM, WIP, HRMS, & Payroll), as well as Oracle Business Intelligence Enterprise Edition (OBIEE) and Oracle Business Intelligence Analytics (OBIA). In 2009, Jonathan was the technical lead on the first successful direct upgrade of HRMS release 10.7 to 11i in the United States. Jonathan is a seasoned presenter at both national and regional Oracle User Group Conferences.
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With more than 12 years of business consulting, David is focused on enhancing the customer experience via Customer Relationship Management (CRM), Marketing Automation Plans, Customer Service Portals, Sales Force Automation (SFA), Content Management Systems (CMS), and Data-driven Sales Tools. David serves as Director for Biztech’s Oracle CRM OnDemand practice, which includes the following Oracle modules: CRM, Marketing, Contacts, CRM Service, Analytics and Mobiles Sales. With a unique understanding of the CRM industry, David is able to relate to a wide range of client roles; from the end user to the project manager. David’s expertise includes a strong emphasis on engineering business processes and tools that consistently drive revenue and reduce cost. David has successfully managed full project life cycle implementation from design through deployment and support.
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With more than 15 years of experience, Lee has helped organizations become more efficient through improvements in their Financial and Procurement operations. As Director of the Oracle Financials Practice at BizTech and as a Senior Financials Business Analyst/Project Manager, Lee responsibilities included full project life cycle support for Financials implementations from project preparedness through post-implementation support. With over 30 implementations to his credit, Lee has helped organizations in the Financial Services, Healthcare and Telecommunications sectors become more effective, and leverage their Oracle Applications to improve their Management decision-making. Lee is a seasoned presenter at both national and regional Oracle User Group Conferences.
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With 15 years in the IT industry, Brian brings a unique perspective to every project, sharing his experience as an EBS application developer, BI/data warehouse developer, database developer, quality assurance analyst, release manager and end user. He has experience in all aspects of business intelligence solutions, including data warehouse architecture, ETL development, and Business Intelligence Applications, specifically Seibel Analytics and OBIEE (10g and 11g). Brian has project experience with many other products, including Oracle EBS (11.0.x/11i/r12), OBIA & DAC (7.9.5.x/7.9.6.x) and Informatica (8.x/9.x). Functionally, Brian has experience in Supply Chain Management & Human Capital Management. Brian’s project work with large multinational corporations and banks has led to an expertise in Financial Modules (General Ledger, Receivables, Payables, and Purchasing). Brian is the lead architect for BizTech’s Insight Accelerators, a real time BI solution. Brian has presented at both national and regional Oracle User Group Conferences and will be completing his M.B.A. in the fall of 2013.
Ed Serafino has more than 20 years experience managing and implementing business systems, 10 of which have been focused on the delivery of Oracle Consulting Services. Ed joined BizTech in 2002 as a Senior Project Manager and became a Partner in March 2004. In addition to project management and service delivery, primarily focused within the Financials practice. His management style includes a firm belief in a win-win-win philosophy; the client, our organization, and each individual consultant must regard each consulting engagement a win. The client must receive value and be supported in all of their goals, our organization must enhance its reputation through the actions of all our managers and consultants, and BizTech employees must be supported in their personal development and their sense of accomplishment so that everybody wins.
With her diverse technical service delivery background across several business lines, Colleen brings a customer-focused view to the Biztech Managed Cloud Services practice. Colleen has over 15 years of experience leading highly technical teams across the globe including application development and infrastructure resources. Since joining Biztech in October of 2013, Colleen has implemented several best practices and is continually looking for ways to increase customer satisfaction. Colleen holds several professional certifications in the IT industry as well as a degree in Operations Management. Colleen strives to deliver a world-class experience and build strong partner relationships with all BizTech customers.